Cape Associates is committed to listening to its customers. Periodically, we send out surveys to be completed by our current customers. We take into consideration all feedback we receive and are constantly striving to make any improvements we feel necessary to do our job better.
Please read a sampling of some client letters . . .
“Just want to let you know how pleased we are with the job done by John, Jim, and Randy. They were really exceptional in all areas. John is an excellent foreman, gives guidance very effectively, works so well with others, is very knowledgeable and capable. Jim was always eager to do whatever needed to be done, always there to help, and also was knowledgeable and capable. Randy was on the job for a couple of days and his presence was much appreciated, he too, always working hard. They were all very efficient, polite, and hard working. John went over a lot of details with me before leaving so that I felt confident in the operation, care, and maintenance of the doors. The quality of the job was first rate.” — Lucy
I would like to thank your staff for quickly responding to the Nauset Warriors Booster Club request for repairs to the Nauset High School concession stand located at the new Nauset High School football Turf Field.
I initially contacted your assistant Maggie VanSickle who coordinated me with Dave Hedin to perform much needed carpentry, plumbing, and flooring repairs on the Nauset Warriors Booster Club Concession stand for the start of the football season on Friday. The Concession stand needed these repairs for the safety of the volunteers to perform their duties efficiently without harm to themselves. We had broken stairs, holes in the main walking flooring area, broke closet doors, broken sing faucets sprayer’s to name a few.
Dave Hedin and crew responded quickly and were fun to work with. Your team has a great respect for the School and community it serves. We could not have opened the concession stand safely without your staff assistance and skills.
Thank you for all you and your associates do to support the Nauset Warriors Booster Club efforts to help all Nauset High School athletic programs succeed.
Michael, Nauset Warriors Booster Club Concessions
Hi Andrew, Being trapped inside so much this winter, I am so thankful to have a such a great room to hang out in. Many, many compliments on the workmanship! The kitchen window has made a huge difference too. It was great working with all your team, and the next project is to attack the kitchen! Take Care, Sarah
Hi Cinnamon, I have been away since last weekend and just reviewed the e-mail chain regarding Marie’s water heater issue. I just wanted to give you some positive feedback in the manner in which you handled it…in short, great job! You covered all the related issues with her and made very helpful offers of a some possible short term solutions. You did so in a prompt, thoughtful and professional manner. Again, great job! Thanks Cinnamon, Mike
Good morning Brad,
My wife and I are at our Chatham Condo now, and we just wanted to let you know that we couldn’t be more pleased with the way the window came out. We love it! Thanks again for the great work!!!
Best – Dennis
Dear Matt & Rich,
I wanted to reach out to you & express how extremely happy we are with the work of Paul Dunn & his fabulous team. We met Paul a few years ago when we took a chance on his team to transform our family cape house & that was exactly what they did. They exceeded our expectations & brought that home to life, which is why we asked them to travel up here to Duxbury. We are so grateful they did because we truly appreciate their attention to detail & hard work! We will continue to recommend Paul & Eddie to everyone we know who’s looking for a superb salesman along with the talent to back him up. You’ve got an A+ team! We will be calling them back soon for another project.
Clay & Lisa
Thank you for your help in resolving the issues on my closing punch list. Lance was a pleasure to work with – very professional, always accessible and calming, too! I am very grateful for all of the assistance your firm provided. Sincerely, Donna
“Being 1000 miles away, you folks give us great comfort. The communication is excellent and we appreciate it. I hope you and your families are well.
“We were up there for last year’s storms and I thought it was crazy. Had not seen winter storms like that since the seventies. Glad we were “out of town” for this one and you guys were watching our home. You and your team have done a wonderful job over the years and Trish and I really appreciate your efforts. We go back to the early days of Cape Associates and you have done multiple projects on our home on the Heights and we have always been extremely satisfied. Your effort after this storm again shows us the quality of your staff and organization. Much Thanks! Spring can not come too soon. – Tom”
“I want to tell you I can’t remember a time when I’ve been so happy and satisfied with the prompt, courteous, and thorough communication you’ve been sending out about this storm. I’ll wait to hear about my house, of course, but in the meantime, I wanted to thank you for the calm and careful e-mails you’ve been sending out…they do encourage peace of mind, and I’ll bet I’m not the only one who feels that they and their property are in good hands! Stay well, Linda”
To: Cape Associates
What better time to write and express only positive comments about my contacts with Cape Associates. I have made use of your services five times with excellent results in each undertaking. ~ Replacement of all windows, all new doors, a remodeled kitchen and a remodeled kitchen and a whole renovated master bath ~ and finally repair of all outside trim (the woodpeckers had done a job!).
All of the above was overseen by Brad Haven; who could not have been more competent, easy to work with, knowledgeable, considerate and a pleasure to work with.
And then there are the “guys” who took on their tasks with expertise and great craftsmanship. Special thanks need to go to Chris Santos who has been on all projects (except windows) and Joe “the tiler”) for excellence!
I would recommend your company at any time and now awaiting the demise of 30+ year old washer and dryer and have Brad and crew do over my laundry room.
Thanks to all and a happy and prosperous new year!
Thank you for your care and attention to our Truro home. I can’t imagine any other firm paying such close attention to details that are the determining factor on how a job is done. We are happy to have Cape Associates on this and all other occasions we call on them.
I would like to thank you and the Cape Associates team for your assistance with this project, which was handled very professionally by you during our initial meeting, and by your foreman, Charlie Quast, on site. The quality of work was good, and Charlie worked closely with us to ensure we were satisfied with the final product. Along the way, we encountered some of the usual surprises and snags that sometimes occur – the paint looked different on the wall than the sample, one coat coverage was not adequate in some locations, we expanded the job by adding another room to the project. In every case, Charlie worked closely with the painters and me to make sure the job was done right, things looked good, and he made the necessary adjustments at a reasonable cost that was discussed in advance and was acceptable to us. He was really wonderful to work with. The painting crew was very nice and professional and obviously took pride in doing a thorough job of the preparation necessary for an excellent job. Ariana’s final cleaning was the perfect finishing touch. The condo looks fresh and move-in ready. We are very pleased.
We would like to express our appreciation for the excellent service we received from your organization. Your company recently completed a project consisting of renovating a kitchen, two bathrooms and laundry room at 17 Sanddollar Circle at Great Harbors located in East Falmouth, MA. Brad Haven,
Service Manager, did an excellent job managing the various stages of the project. Brad is a professional who is dedicated to providing quality customer service. He was excellent during proposal stage and gave us confidence that his company had the knowledge and people to deliver the job. Brad has the skills and knowledge regarding of the various aspects of the project including project management, communication skills, interpersonal skills as well as the technical skills to manage the overall implementation including demolition, carpentry, plumbing/electrical requirements etc. He is also able to educate the customer to ensure understanding of the various stages of the renovation process as well as informing the customer of their role in the process.
Brad has an excellent team who work very well together. Chris Santos, Steven Coan, as well as Brad Jones, Electrician and Bob Penny, Plumber worked very well together and did a quality job during the kitchen project. Chris Santos and Steve Coan did a great job in the kitchen project. Chris is a very professional individual who has excellent knowledge and skills in the overall phases of implementation. He is also committed to quality work and customer service. I would also like to express our thanks to Steve Coan for his excellent job throughout all projects. Steve was the lead person on the two bathrooms and laundry room projects. He is a professional who is very capable performing the various aspects of the project including demolition, framing, dry wall, painting/plastering/tiling, installing cabinets etc. He relates well with customers and is dedicated to providing a quality job and ensuring customer satisfaction.
Overall, Brad Haven has done an excellent job and we are very pleased with all aspects of the project. Brad is an excellent Service Manager who is able to motivate a team to work well together, deliver a quality product and at the same time balance the goals of Cape Associates to deliver quality service as well as meet the financial goals of the company. We live at Great Harbors in East Falmouth which has approximately 390 homes. We will do our best to highly recommend you company in the future at Great Harbors as well the Cape in general.
My project was not very large but Andrew treated me as if I was a big customer – that feeling is what customer service is all about. Roy and his team were great on the project as well, thank you.
Hi Steve, I visited the Cape this past weekend and absolutely love the work you did (as always)! Such a beautiful job! Thanks again and again. […] I appreciate all you have done and love the improvements Cape Associates has done to my house!
I am extremely pleased with every aspect of my recently completed job. Brad Haven was always accessible for questions and information. Steve Coan did an excellent job as carpenter, tile setter and painter, always leaving the rooms clean. The jobs came out even better than I had hoped for and I have been recommending your company to all of my friends.
Your company and Brad Haven in particular, showed up the first time and fixed a fence that we had sagging and that was a while ago and the fence is still in the same great shape they left it in, the second problem we had was a leaking roof, Brad checked it out and found when we had the new roof put on it the chimney was not flashed correctly he repaired and no more leaks, as far as my wife and I are concerned you are the best on the Cape and we appreciate the work you have done for us and will call you when ever we need work or projects done.
I just have to say, after gazing longingly and lovingly at these photos, the quantity of little decisions that you have made on my behalf is astonishing and wonderful: the soapdish, keeping the supports on the bar white while the wall is sandcastle, keeping the ceiling white–they’re all the decisions that I would have made, but you did them for me. Not to mention doing all the legwork on the big decisions: barn doors, new doors (which look awesome, by the way), sending me to suppliers. Then there’s the talking down the price left and right on my behalf. Thank you so much. Many people have asked me how on earth I am managing a project from across the country and I say, very simply, I have April and I couldn’t do it without her–I just respond to emails, she does all the hard work.
Thank you from the bottom of my heart. It really does look amazing and I can’t wait to move in!
You guys are great! Thank you for such a wonderful product and such an enjoyable and solid process – it’s not always so smooth; but you all are true professionals, interested in making things beautiful and right.
Thank you, April for being so smart, attentive, clear and caring; and for guiding this process with such a steady hand. We had full faith in you for good reason.”
~Linda and Bill Novak
We knew from that beginning that you and your associates designed and built us a beautiful summer home. Last weekend’s storm [Hurricane Irene], however, also demonstrated how solid and durable it is. As far as we can determine, not a lick of damage.
Thank you for such fine workmanship!
Susan and Tom Healy
The positive qualities of our experience with Cape Associates include the quality of work, the attention to detail, the excellent communication skills, the coordination, and the commitment to us. It was a great crew, and their client skills are fabulous.
Deborah Heller and Ann Sanders
Bob Creonte was extremely efficient and responsive when it came to the communications (via e-mail and phone) and I always knew what was happening, which was very important since I was not on-site every day. Quality of work was great, and I’m most appreciative of Joe Dalton’s kind and patient personality in dealing with my 90 year old father, who was on-site every day!
We are sorry to be writing this letter a little bit late. We wanted to compose it immediately after our project was finished, but I guess we just didn’t want to end our relationship with Cape Associates. We hope we really never end that, because we feel we’ve grown to be a part of the family.
From the very first meeting with you and Rich Bryant on our deck, we knew you were the right company for us. We felt like you understood the scope and scale of what we wanted to accomplish. We felt we could communicate very well with both you and Rich, and that was very important.
We enjoyed the experience of renovating/remodeling our house with your company in every aspect. From the first Conservation Commission meeting to the completion of the finished house, we always felt safe and in the best hands. We appreciate the fine treatment we received from everyone we dealt with at Cape Associates. It has truly been a great experience.
We would like to say that Rich Bryant is a treasure. He was always there for us by e-mail, phone, or in person. He explained things patiently, he kept us informed, he smoothed over any misgivings or rough patches (of which there were very few) and he always made us feel like we were important and part of the team. We really feel fortunate to have been able to work with him.
The same goes for Chris, our foreman. Chris was always using his head and asking questions about the sense of the plans, anticipating potential problems and asking our opinions about these items. He was polite and courteous to us and all our neighbors. Chris would even run out and fluff up the neighbor’s grass if a truck went on her lawn!
Thanks to Cape Associates our dream home is now a reality. It is exactly what we hoped for and more than we could have imagined.
We will speak on your behalf gladly if you ever need us.
Joyce and Peter Weinman
Dave Hedin was such a joy to work with. He’s bright, polite, knowledgable, and on top of the project at all times. The work was beautifully done and the house left immaculately clean.
We have done tiny projects and large projects with Cape Associates and you do it all incredibly well. All of your workers are wonderful!
Working with Peter Geiges was outstanding in every way. There was clear communication, he took full responsibility, and was always friendly and available. Not to mention the employees, also a great team!
Lester Langhans built the house 30+ years ago, and Cape Associates is even better now. You all do a great job.
Michael, David, Dougie, et al,
Thanks so much for the recent job that you did re-finishing our bathroom skylight. In all the jobs you have done for us, your crews have always been top-notch. All your personnel are excellent workers with a great personal manner. (We always smile when we think of Ralf’s attention to detail in constructing our addition and Dougie’s absolute perfection.) Thanks for the latest job. Once again, you guys stand tall. You’ve gone “over and above.”
Randy & Sheila Garry
On time, on budget, a good clean up throughout the project, pleasant time with workers on-site! Very professional!
Lauren & Bob Jones
The kitchen is sensational! Really beautiful. So glad to have it finished. Thanks to all the workers who did such a special job.
(Painting job) Everything was great! Not being there full time, I was very impressed when the project manager came to see me mid-job to see how things were going.
Derik is very responsive and a pleasure to work with as is every member of his crew. He is a great communicator and I feel he has a total commitment to the work. I can’t imagine a better working experience.
It was incredibly straightforward to deal with Mark: calls always returned, answers always clear. Plus the quality of the main work was exceptional. And great flexibility/responsiveness as well.
Nice to work with you. I appreciate your honesty in discussing what I did and did not need. I think your costs are especially reasonable and fair.
Robert & Bette Maier
The Friends of Crosby Mansion once again thank you for all the support you give us.
….For you (and Steve Zayatz) to donate a painting crew, and materials to tackle that high interior ceiling was wonderful. To send the whole team back when you determined that the area needed a second coat, made this gift absolutely superb.
Our group is finding that preserving this irreplaceable part of our history takes an enormous commitment. Having people like you showing support really makes a difference…and is a very special gift .
Again, we thank you.
The Friends of Crosby Mansion, Inc.